Privacy Policy & Cookies

1. Who We Are

This Privacy & Cookie Policy explains how Cancer United collects, uses and protects your personal information when you interact with us or use our website.

Cancer United is the data controller responsible for your personal information.

We are registered with the ICO for the purpose of processing personal information.

Registered Charity Number: 1155747
Location: Littlehampton, West Sussex, United Kingdom
Email: office@cancerunited.org.uk

2. Information We Collect

Information you provide directly

We may collect information that you give us when you:

• Contact us via email, phone or website forms
• Register for classes, programmes or events
• Sign up for memberships or support groups
• Make a donation or set up regular giving
• Sign up to volunteer or support our fundraising

This may include:

• Name and contact details (such as email address and phone number)
• Address or general location (where provided)
• Donation history and Gift Aid information
• Preferences for how we contact you

Information collected automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Pages visited and actions taken on the site
• Device and browser type
• Cookie and analytics data (see the Cookies section below)

Sensitive information

If you join our fitness classes, programmes or support services, we may collect optional health-related information to help us understand what support or adaptations you may need.

This information is treated as sensitive and is only shared with staff or professionals who need it to provide safe and appropriate support. We do not use it for marketing.

3. How We Use Your Information

We may use your personal information to:

• Provide and manage our services, classes and programmes
• Register you for events and keep you informed about changes
• Respond to enquiries and requests
• Process donations, memberships and Gift Aid claims
• Send you information you have asked to receive
• Improve our website, services and communications
• Meet legal, regulatory and reporting obligations

We do not sell your personal information and we do not share it with third parties for their own marketing purposes.

4. Legal Basis for Processing

We rely on a number of lawful bases to process your information, including:

• Consent – for example, when you opt in to receive updates
• Contract – where processing is necessary to deliver a service you have requested
• Legal obligation – for example, keeping financial records for HMRC
• Legitimate interests – for example, understanding how our services are used so we can improve them

5. Sharing Your Information

We may share your information with trusted third parties who help us deliver our services, such as:

• Payment and donation processing providers
• Email and communication platforms
• IT, hosting and website support providers
• Analytics providers (for example, website usage statistics)
• Healthcare or community partners, where you have given consent or where sharing is necessary for your care

These organisations are required to store and process your data securely and only for the purposes we specify.

6. Data Security

We use appropriate technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure.

7. Data Retention

We keep your personal data only for as long as necessary for the purposes it was collected, including to satisfy legal, accounting or reporting requirements.

For example:

• Financial and Gift Aid records are kept in line with UK legal requirements
• Service-related information is kept while you are actively involved with Cancer United and for a reasonable period afterwards
• Health-related information is kept only as long as needed to provide safe services, and then securely deleted

8. Your Rights

Under UK data protection law, you have the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete information
• Request the deletion of your personal data in certain circumstances
• Object to or restrict certain types of processing
• Withdraw consent where we rely on your consent
• Request a copy of your data in a portable format (where applicable)

To exercise any of these rights, please contact us at
office@cancerunited.org.uk.

In the event that we are unable to resolve your concerns you have the right to contact the ICO on 03031231113.

9. Cookies

Our website uses cookies and similar technologies to help it function effectively and to improve your experience.
This section explains what cookies are, the types we use and how you can control them.

What are cookies?

Cookies are small text files that are placed on your device when you visit a website. They help the site function properly, remember your preferences and understand how visitors use the site.

Types of cookies we use

Essential cookies

These cookies are necessary for the website to work properly. They support:

• Basic site functionality and navigation
• Security and performance features
• Forms and session management

Without these cookies, parts of the site may not function correctly.

Analytics cookies

We use analytics cookies to help us understand how visitors use our website, for example:

• Which pages are visited most often
• How long people spend on different pages
• How visitors move around the site

This information is generally collected in an anonymous form and is used to improve the performance and content of our website.

Functionality cookies

These cookies allow the website to remember choices you make, such as language or display preferences, to provide a more personalised experience.

Marketing and social media cookies

Where used, these cookies help us understand the effectiveness of campaigns and may link our website to social media platforms or online advertising tools.
These cookies are only used with your consent.

Cookie consent

When you first visit our site, you may see a message explaining that we use cookies, with an option to accept or manage your preferences.

By continuing to use the site after seeing this message, you agree to the use of cookies as described in this policy, unless you change your settings.

Third-party cookies

Some cookies may be set by third-party services that appear on our pages, such as:

• Embedded video players (for example, YouTube or Vimeo)
• Donation or payment platforms
• Social media sharing tools
• Analytics or tracking services

We do not control how these third parties use their cookies. Please refer to their own privacy and cookie policies for more information.

Managing cookies

You can control and manage cookies in various ways. Most web browsers allow you to:

• See which cookies are stored on your device
• Delete cookies
• Block cookies from specific sites
• Block all cookies, or only certain types

If you disable some or all cookies, certain features of the website may not function as intended.

10. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. The latest version will always be available on this page, and the “Last updated” date will show when it was last revised.

11. Contact Us

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact us at
office@cancerunited.org.uk.